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Troubleshooting
Overview 8 - 1
8
Chapter 8: Troubleshooting
Overview
Should you have any problems with your computer, before consulting your service representative, you may want
to try to solve the problem yourself. This chapter lists some common problems and their possible solutions. This
can’t anticipate every problem, but you should check here before you panic. If you don’t find the answer in these
pages, make sure you have followed the instructions carefully and observed the safety precautions in the preface.
If all else fails, talk to your service representative. You should also make a record of what happened and what
remedies you tried.
Of course, if something goes wrong, it will happen at the most inconvenient time possible, so you should preview
this section just in case. If, after you’ve tried everything, and the system still won’t cooperate, try turning it off
for a few minutes and then rebooting. You will lose any unsaved data, but it may start working again. Then call
your service representative.
- V10.1.01 1
- Trademarks 3
- R&TTE Directive 4
- CE Marking 4
- FCC Statement 5
- IMPORTANT SAFETY INSTRUCTIONS 7
- Power Safety 10
- Polymer Battery Precautions 11
- Battery Precautions 12
- Cleaning 13
- Servicing 13
- Travel Considerations 14
- On the Road 15
- Developing Good Work Habits 16
- Lighting 17
- LCD Screen Care 17
- Contents 19
- Power Management 20
- Drivers & Utilities 20
- BIOS Utilities 20
- ATI Video Driver Controls 22
- Chapter 1: Quick Start Guide 24
- Advanced Users 25
- Warning Boxes 25
- Model Differences 25
- Not Included 26
- System Software 26
- System Startup 27
- System Map: LCD Panel Open 28
- LED Indicators 29
- Keyboard 30
- Function/Hot Key Indicators 31
- Quick Start Guide 32
- System Map: Bottom View 34
- Video Features 36
- 1 - 14 Video Features 37
- Power Options 38
- “Storage” on page C - 2) 41
- Optical (CD/DVD) Device 42
- Handling CDs or DVDs 43
- DVD Regional Codes 44
- Multi-in-1 Card Reader 45
- TouchPad and Buttons/Mouse 46
- Features & Components 47
- Figure 2 - 6 47
- Gestures and Device Settings 48
- Figure 2 - 8 49
- Figure 2 - 9 49
- Figure 2 - 10 50
- Figure 2 - 11 50
- Audio Features 51
- Audio Features 2 - 13 52
- Figure 2 - 13 52
- Adding a Printer 53
- Adding a Printer 2 - 15 54
- 2 - 16 Adding a Printer 55
- Chapter 3: Power Management 56
- The Power Sources 57
- Turning On the Computer 58
- Power Plans 59
- Power Plans3-5 60
- Figure 3 - 2 60
- Power-Saving States 61
- Hibernate 62
- Shut down 62
- Configuring the Power Buttons 63
- Resuming Operation 64
- Energy Star Power Saving 65
- Battery Information 66
- Conserving Battery Power 67
- Battery Life 68
- 3 - 14 Battery Information 69
- Battery FAQ 70
- 3 - 16 Battery Information 71
- Figure 3 - 9 71
- Battery Information 3 - 17 72
- Figure 3 - 10 72
- 3 - 18 Battery Information 73
- What to Install 74
- Driver Installation 75
- Driver Installation 4 - 3 76
- User Account Control 77
- Windows Security Message 77
- New Hardware Found 78
- Driver Installation Procedure 78
- TouchPad 79
- CardReader 79
- Optional Drivers 81
- Chapter 5: BIOS Utilities 84
- The Power-On Self Test (POST) 85
- Failing the POST 86
- The Setup Utility 87
- Setup Screens 88
- Main Menu 89
- Main Menu 5 - 7 90
- SATA Port 1/2 (Main Menu) 90
- Advanced Menu 91
- Security Menu 93
- Security Menu 5 - 11 94
- Boot Menu 95
- Exit Menu 96
- When Not to Upgrade 99
- Removing the Battery 100
- Upgrading the Hard Disk Drive 101
- Upgrading The Computer 102
- Figure 6 - 2 102
- Figure 6 - 4 104
- Figure 6 - 5 105
- Figure 6 - 6 106
- Models B & D Mo 107
- Overview 108
- Wireless LAN Module 109
- Modules & Options 110
- Wireless LAN Module 7 - 3 110
- Figure 7 - 1 110
- 7 - 4 Wireless LAN Module 111
- Figure 7 - 2 111
- Wireless LAN Module 7 - 5 112
- Figure 7 - 3 112
- Windows Mobility Center 113
- PC Camera Module 114
- PC Camera Driver Installation 115
- PC Camera Module 7 - 9 116
- 7 - 10 PC Camera Module 117
- Figure 7 - 5 117
- PC Camera Module 7 - 11 118
- 7 - 12 PC Camera Module 119
- PC Camera Module 7 - 13 120
- Figure 7 - 6 120
- 7 - 14 PC Camera Module 121
- Figure 7 - 7 121
- 3.75G/HSPA Module 122
- 7 - 16 3.75G/HSPA Module 123
- Figure 7 - 8 123
- Figure 7 - 9 123
- 3.75G/HSPA Module 7 - 17 124
- Figure 7 - 10 124
- 7 - 18 3.75G/HSPA Module 125
- Mobile Partner 126
- Mobile Partner Application 127
- Profile Management 127
- 3.75G/HSPA Module 7 - 21 128
- Figure 7 - 12 128
- Figure 7 - 13 128
- 7 - 22 3.75G/HSPA Module 129
- Figure 7 - 14 129
- 3.75G/HSPA Module 7 - 23 130
- key combination 130
- Figure 7 - 15 130
- 7 - 24 3.75G/HSPA Module 131
- key combination to turn off 131
- Figure 7 - 16 131
- Text Messaging Service 132
- AMD AHCI Driver 133
- Bluetooth Module 134
- Bluetooth Module 7 - 29 136
- Figure 7 - 17 136
- 7 - 30 Bluetooth Module 137
- Figure 7 - 18 137
- Bluetooth Module 7 - 31 138
- Figure 7 - 19 138
- Bluetooth Networking Setup 139
- Bluetooth Module 7 - 33 140
- Figure 7 - 21 140
- 7 - 34 Bluetooth Module 141
- Figure 7 - 22 141
- Bluetooth Module 7 - 35 142
- Figure 7 - 23 142
- 7 - 36 Bluetooth Module 143
- Figure 7 - 24 143
- Bluetooth Module 7 - 37 144
- Figure 7 - 25 144
- 7 - 38 Bluetooth Module 145
- Figure 7 - 26 145
- Figure 7 - 27 145
- Bluetooth Module 7 - 39 146
- Figure 7 - 28 146
- Chapter 8: Troubleshooting 148
- Basic Hints and Tips 149
- Troubleshooting 150
- 8 - 4 Viruses 151
- Bluetooth Connection Problems 161
- Wake On LAN Setup 165
- Wake On LAN Setup 8 - 19 166
- Notebook Ports and Jacks 169
- Interface (Ports & Jacks) 170
- ATI Video Driver Installation 172
- ATI Catalyst® Control Center 173
- Figure B - 2 174
- Attaching Other Displays 175
- Display Modes 176
- Figure B - 3 177
- Figure B - 4 178
- Figure B - 5 179
- Figure B - 6 180
- Figure B - 7 181
- Figure B - 8 182
- Theater Mode 183
- PowerPlay™ 184
- HDMI Audio Configuration 185
- Figure B - 12 186
- HDMI Notes 187
- HDMI Video Configuration 187
- Appendix C: Specifications 188
- Specifications 189
- C - 2 Specifications 189
- Specifications C - 3 190
- C - 4 Specifications 191
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